I began my dedication to engaged customer service at a very young age. Growing up in a small community that didn’t have many businesses, my parents leveraged their entrepreneurial spirit to change that. Over the years, from childhood to young adulthood, they owned several restaurants, a gas station, a campground, and a general store. Showing care & compassion to customers and providing exemplary service, was ingrained into my DNA. My father would spend hours making sure he spoke to every customer, building incredibly strong relationships. It was quite normal for people to drive for hours just for one of “Earle’s Stories” and have a piece his favourite lemon meringue pie. Excellence in customer relationships through engagement, has been the mantra, my whole life. I utilized my 35+ years in business, to hone my skills.
While I was a young, single mother of 2 I experienced less than stellar customer service on multiple occassions. I witnessed first hand how many companies and employees were totally unengaged. This fueled my passion to share my strategies with the world. Once my children started school, I went to college and graduated from Food & Beverage Management at the top of my class. Some of the companies I went on to work with were: Pizza Hut, McDonald's, Build-A-Bear, Great Wolf Lodge and Brock University, to name a few. I have spent the last 35+ years spreading what I have learned in customer engagement to a few, select retail & hospitality companies but I knew I wanted to reach a larger audience. That’s what inspired me to launch Tacey Atkinson: Engagement First.
Since the addition of the internet & social media, today’s marketplace is saturated, making it challenging to find ways to stand out from the crowd. One way to catapult your company to the forefront and build brand loyalty is through superior customer service, driven by engagement. The product or service you sell might be available elsewhere but if you stop focusing on “just making the sale“ and refocus on building a relationship and making people feel like you truly care about them, you will see an increase your brand’s loyalty and sales.
The best investment you can make in your company is by investing in your people. Let me show you how to add the “World-Class Customer Experience” stamp to your organization!
I believe that we, as citizens of this planet, have a responsibility to preserve it and reverse the damage that we humans have created. We need to clean the oceans & save the Boreal Forests, for without them, we too, will cease to exist.
Each of us can make a difference, even in small ways, so a portion of my personal time and/or income will go towards the following to do my part in the current conservation efforts.
Be the change you wish to see in the world...