I began my dedication to customer service at a very young age. Growing up in a small community that didn’t have many businesses and my parents sought to change that through their entrepreneurial spirit. Over the years of my childhood to young adulthood, they owned several restaurants, a gas station, a campground, a general store. Taking care of customers and providing the best service was ingrained into my DNA. My father would spend hours making sure he spoke to every customer and built such strong relationships that people would drive for hours just for one of “Earle’s Stories” and a piece of lemon meringue pie. Excellence in customer service has been the mantra, my whole life and I was allowed to hone my skills while working in their businesses.
After becoming a young, single mother and seeing less than stellar customer service as a consumer, my passion for sharing superior customer service kept growing. Once my children started school, I went to college and graduated from Food & Beverage Management at the top of my class. Some of the companies I went on to work with were: Pizza Hut, McDonald's, Build-A-Bear, Great Wolf Lodge and Brock University, to name a few. I have spent the last 30 years spreading what I have learned in customer service to a few, select retail & hospitality companies but I knew I wanted to reach a much larger audience. That’s what inspired me to launch Tacey Atkinson: Customers First.
Today’s marketplace is so saturated with the addition of the Internet & social media that you need to find ways to stand out from the crowd. One way to catapult your company to the forefront and build brand loyalty is through superior customer service. The product or service you sell might be available elsewhere but if you stop focusing on “just making the sale“ and refocus on building a relationship and making people feel like you truly care about them, you will see an increase your brand’s loyalty and sales.
The best investment you can make in your company is by investing in your people. Let me show you how to add the “World-Class Customer Experience” stamp to your organization!
I believe that we, as citizens of this planet, have a responsibility to preserve it and reverse the damage that we humans have created. We need to clean the oceans & save the Boreal Forests, for without them, we too, will cease to exist.
Each of us can make a difference, even in small ways, so a portion of my personal time and/or income will go towards the following to do my part in the current conservation efforts.
Be the change you wish to see in the world...