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Struggling to Increase Sales and Repeat Business?
Let's Team Up To Transform Your Business
To Increase Sales Through Brand Loyalty!

 
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Consulting

Transforming your business, Tacey increases the customer experience, your teams dedication and the customer's brand perception!

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Training

Delivering interactive training, Tacey empowers your team to excel in all levels of customer service to cultivate increased brand loyalty!

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Speaking

Enthusiastically influencing and inspiring your team, Tacey hones your teams customer service excellence, increasing thier passion and performance!

Testimonial 1
Tacey’s knowledge of the retail market is outstanding. Our school is richer for having her even for a limited time. If you’re looking for “good”, then Tacey isn’t for you. If you’d prefer a lightning rod of brand spirit, product knowledge, selfless dedication and customer service, then you’ve got the right woman with her.
D. Sawchuk
Department of Radio and Television
Testimonial 2
Tacey was amazing. She taught us how to do reports to become more efficient, how to best calculate margins while meeting and exceeding ROI’s with unique strategies that also kept our vendors accountable. Her ability to address and resolve complaints, her enthusiasm and dedication were all essential in leading our team to continued success.
K. Perry
Branch and Council Administrator for the Northern Alberta Development Council
Testimonial 3
I feel strongly that welcoming Tacey’s passion, collegiality and self-motivation would be a benefit to your teams success. She has facilitated product roll-outs, while consistently responding to inquiries in a timely manner and was always professional, courteous and kind.
A.Roth
Interactive Media Developer
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tacey blog home

 On this week's podcast, Jason Canapp of Beacon Veterinary Specialists and I discuss changing the customer experience in Emergency Animal Care.  His team strives to bring the compassion and empathy that can get buried within procedures to t...
We, as business owners, are being given a gift currently. I know that seems like a harsh sentence to swallow, but it is true. The gift I speak of is time. Now for you, that might mean 15 mins a day or maybe hours a day, but while the country is adher...
Is your company in the business of customer service? Are you aware that now, customers are looking for more? Just being polite and selling them a product is not going to cut it with today's savvy shopper. If it were, the world of online shopping woul...