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What Puffins Taught Me About Leadership And Teamwork!
Follow me here. Puffins have some fantastic traits in handling relationships; if we applied those to business, our world would be significantly different. These birds …
The Customer Experience Envelops These 4 Layers
When a customer walks away from interacting with your brand, you want them to think about the following four areas and how you made them …
Motivation
Different things motivate each of us. Do you know what motivates each member of your team? It is your job to build your relationship with …
Standing Out From The Crowd
In today’s marketplace, there is bound to be someone else doing what you do. The one thing the competition can not replicate is how you …
Is Your Team All Playing the Same Symphony for your customers?
Loving your customer is critical to building that strong loyalty bond with them. Letting them know they matter, you care, and that you appreciate them …
Are You Asking Your Customers The Right Questions?
Customer Needs. When a customer interacts with your company, it is because they need something. They feel you can offer a service, product, or something …