Customers First Podcast

Join Tacey and her special guest, Customer Satisfaction Leader and HR Professional Beverly Hathorn, as they discuss “Impacts of Poor Customer Experience on Business.”


Beverly walks us through how she traveled through the customer service industry over her career, leading her to start her current company, where she helps other businesses hone their customer experience.

We discuss why customer experience is critical to a business on many levels. No matter the industry you’re in, you will ultimately deal with internal or external customers. Beverly expands on the 5 Ways Bad Customer Experience Affects your Business: profits, reputation, employee engagement & retention.

We discuss some Customer Satisfaction Measurements & Metrics we use, such as Net Promoter Score & Customer Effort Score, how those are measured and what we use to measure areas of opportunity and success.

Lastly, we discuss the 5 Best Practices for Delivering Unparalleled Customer Service.


Beverly is gifting us a complimentary 60-minute consultation to discuss your pain points and some actions to overcome them.

Please get in touch with Beverly at

(use CustomersFirstPodcast Listener in the subject line): [email protected]

Beverly’s website:


Tacey’s Contact Information, Website and Social Media Links are all on her LinkTree:

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.


Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

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