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How Word Choices Impact Customer Experience with Special Guest Terre Short

Join Tacey and her special guest, Author and Human Potential Developer, Terre Short.

Today’s topic is: “How Word Choices Impact Customer Experience.”

Terre shares with us the importance of making sure our personal podcast (voice in our head) chooses words wisely to ourselves so we can, in turn, choose wisely when interacting with our teams and customers.

Terre shares some examples of words that limit us and others that can uplift us. It would help if you read her book; many more examples there.

We also cover some examples of how leaders can use words to be sure to deliver clear messaging to their teams.


Terre’s Website:

Link to purchase the book:

Tacey’s Contact Information, Website and Social Media Links are all on her LinkTree:

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.


Customer Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

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