Headshots of Tacey Atkinson and Lou Mongello

Customers First Podcast

Join Tacey and her special guest, Disney Expert, Author, Speaker, Podcaster & Host of WDWRadio, Lou Mongello.

Today’s topic is: “Disney Magic Can Live In Your Business Too.”

I could not think of another guest I wanted to celebrate our 100th episode more than Lou Mongello. Lou has tried for years to get me into podcasting, and finally, in 2021, I took the leap and haven’t looked back. He has been a business mentor and close friend for nearly two decades. He speaks worldwide about the Disney experience, and today’s show is a dive into what makes them the best.

Lou shares why he believes Disney’s attention to detail, casting, and consistency across the brand lead to a customer experience that is the gold standard in the marketplace.

We discuss things from design choices to hitting all of our senses at once and the bookends of wow that start and end a transaction with and how we can all practice that in our businesses.

Lou has experienced Disney on multiple continents through many categories of experiences, and he knows each time what to expect because they deliver excellence across the brand.

Lou has built a reputation for being the go-to expert on all things Disney and is sought out for appearances as a guest on multiple types of media and keynote speaker around the globe. He hosts and produces his show, WDWRadio, which ranked in the top 1% of podcasts worldwide. He is also the founder of the Dream Team Project, which sends children with life-threatening illnesses to Disney World through the Make-A-Wish Foundation of America. Thanks to the incredible efforts and generosity of others, they have raised more than $550,000.00 to date.

Lou’s Business Website: https://www.loumongello.com/

Lou’s Disney Website: https://www.wdwradio.com/

Tacey’s Contact Information, Website and Social Media Links are all on her LinkTree: https://linktr.ee/taceyatkinson

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.


Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

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