Join Tacey and her Special Guest, Business Book Author, Speaker, Podcaster & Entrepreneur, Mark Graban.
Today’s topic is “Cultivating a Culture of Learning from Mistakes.”
Mark discusses the importance of having a culture that embraces learning from mistakes and removes the fear and punishment traditionally associated with mistakes. How it’s critical to foster, grow and nourish this type of culture on an ongoing basis.
Timestamp: 01:14: Mark’s Story
Timestamp: 06:28: Choose Improvement not Punishment
Timestamp: 15:01: Fostering the Environment
Timestamp: 18:20: Not One and Done
Timestamp: 22:19: Leadership that Embraces this Culture
Tacey’s Contact Information:
Thank you for tuning in, and I look forward to having more valuable conversations together in the future.
Customer-Centric Cultures Create Magical Customer Experiences.
Now Go Spread the Magic!