Customer Transformation with Special Guest Chris Hood

Join Tacey and her Special Guest, Chris Hood, author of “Customer Transformation” and digital strategist, has over 35 years of experience in online development. He advises businesses on innovation, and has written the book: “Customer Transformation, A 7-Stage Strategy for Customer Alignment and Business Value.


Today’s topic is “Happy Customers = Business Value”

Chris discusses revolutionizing your business strategy to exceed customer expectations and achieve sustainable growth, through the power of empathy, innovation, and digital acceleration. 


Timestamp: 01:41: Chris’s Story

Timestamp: 04:38: Culture 

Timestamp: 11:30: Technology

Timestamp: 14:33: Business


Chris’s Contact Information:



Link to book:

Link to free assessment:


Tacey’s Contact Information:

Thank you for tuning in, and I look forward to having more valuable conversations together in the future.


Customer-Centric Cultures Create Magical Customer Experiences.

Now Go Spread the Magic!

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