The Importance of Excellence in Customer Service with Special Guest Hank Ebeling

Today’s Topic: The Importance of Excellence in Customer Service.

There is so much competition out there today; the one thing that they can’t replicate is how you make people feel when interacting with your brand. Good or bad, it’s the thing that uniquely belongs to you, so make it the most magical experience you can use so that your guests keep returning for more. Today we discuss strategies to make that happen. Tune in for tips to create your magic.

Timestamp: [01:02] Hank’s Story

Timestamp:[03:00] Biggest Advantage in Business

Timestamp: [07:57] Warm Bodies vs Engaged Employees

Timestamp:[10:54] The Gift of Complaints

Timestamp:[23:21] Hank’s Speed Round

Enjoyed the show and want to contact Tacey or Hank?

Hank’s social links: @hankebeling

Link to Hank’s book: Crushing the Competition with Service

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