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Customer's Want More

Customer's Want More
Is your company in the business of customer service? Are you aware that now, customers are looking for more? Just being polite and selling them a product is not going to cut it with today's savvy shopper. If it were, the world of online shopping would be forcing more closures of brick and mortar stores because of a lack of in-store purchases. But c...
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Mystery Shoppers, More Relevant Than Ever!

Mystery Shoppers, More Relevant Than Ever!
Sometimes in the business world, it's so easy to get caught up in the daily operations of the business that we lose the ability to see our company from the customer's perspective. This can be detrimental as we may "think" things are performing well, but meanwhile we are trying to figure out what caused the dip in sales for the last three months. Ke...
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Stay in Your Lane

Stay in Your Lane
There seems to be a current trend when businesses see a decline in sales, to diversify and start carrying items that have nothing to do with their brand.Electronics stores are now selling household cleaners and beauty products. Jewelry stores are now adding snack foods. I am starting to see the strangest combinations of products, while some compani...
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