I often use customer reviews to understand better what type of service to expect when visiting a business. From there, I can begin deciding if I want to give them my business. However, I know reviews can be biased, so I visit a business to get firsthand experience. Have you looked at your store as a customer sees it? Let’s go!
The first thing I do when I visit a business is to check out its atmosphere. Are the employees friendly and helpful? Are they engaging with customers? Do they have a positive attitude and energy? These are all essential factors to consider when reviewing customer experience.
I also pay close attention to the cleanliness of the establishment. Are there any spills or messes? Is the furniture in good condition? Are the bathrooms clean and presentable? These are all key factors that can leave a lasting impression on customers.
The next thing I look for is the quality of the products and services. Are they on par with the competition? Are they priced reasonably? Do they offer any discounts or promotions? Are the products displayed well? All of these factors can make or break a customer experience.
Finally, I also assess the speed of service. How long did it take to be served? Was my order delivered on time? Was it accurate? These are all critical aspects to take into consideration when reviewing customer experience.
Overall, customer experience is one of the most important aspects of any business. Customers need to feel welcomed, valued and appreciated to keep coming back. Companies must consider the details and ensure customers have the best possible experience.
Have you viewed your business from the customer’s perspective lately? Give it a try; you might be surprised at what you see.