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The Customers First Podcast, engaging in customer-centric conversations with industry experts from multiple business areas to discuss strategies to deliver Magical Customer Experiences.

Leading a Heart-based Culture with Special Guest Wade Thomas

Join Tacey and her special guest Wade Thomas as they discuss this week’s topic: Leading a Heart-Based Culture. Timestamp: 07:23: Benefits of a Heart-Based culture to …

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Dare to Dream: Creating an Innovative Culture

oin Tacey and her special guest Terry Rich as they discuss this week’s topic: Dare to Dream, Creating an Innovative Culture. Timestamp: 00:57: Terry’s Story …

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Calming Upset People in 90 seconds or Less : Skills We All Need

Join Tacey and her special guest Doug Noll: Topic: Calming Upset People in 90 seconds or Less : Skills We All Need. Timestamp: 1:02: Doug’s Story …

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Customering: There Are No Markets, Only Customers

Join Tacey and her special guest Joseph Pine II as they discuss Customering: why there are no markets, only customers. Timestamp: 01:04: Joe’s Story  Timestamp: …

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The Challenges of Leading Todays Remote Teams

Join Tacey and her special guest Dr. David Arrington as they discuss the keys to leading a remote team successfully. Timestamp: 08:39: 7 Deadly Sins …

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Creating a Community of Customers Experience Champions

Join Tacey and Global Customer Experience Guru, Jason Bradshaw as they discuss the importance of creating an entire community of customer experience champions. Timestamp: 8:38: …

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This Week Tacey Answers Listeners Questions

Join Tacey this week for episode 62 (which is pretty cool I am doing solo when I was born in 1962, lol) I am answering …

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Customer Experience Through the Spoken Word!

Join Tacey And Roy Worley as they discuss the importance of the end user experience in the world of voice-over acting. Timestamp: 00:57: Roy’s Story …

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Comedy as a Business is No Joke!

Join Tacey and her Special Guest Scott Edwards as they discuss how Scott led a chain of comedy clubs to success by putting the customer …

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