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Podcast
The Customers First Podcast, engaging in customer-centric conversations with industry experts from multiple business areas to discuss strategies to deliver Magical Customer Experiences.
Leading a Heart-based Culture with Special Guest Wade Thomas
Join Tacey and her special guest Wade Thomas as they discuss this week’s topic: Leading a Heart-Based Culture. Timestamp: 07:23: Benefits of a Heart-Based culture to …
Dare to Dream: Creating an Innovative Culture
oin Tacey and her special guest Terry Rich as they discuss this week’s topic: Dare to Dream, Creating an Innovative Culture. Timestamp: 00:57: Terry’s Story …
Calming Upset People in 90 seconds or Less : Skills We All Need
Join Tacey and her special guest Doug Noll: Topic: Calming Upset People in 90 seconds or Less : Skills We All Need. Timestamp: 1:02: Doug’s Story …
Customering: There Are No Markets, Only Customers
Join Tacey and her special guest Joseph Pine II as they discuss Customering: why there are no markets, only customers. Timestamp: 01:04: Joe’s Story Timestamp: …
The Challenges of Leading Todays Remote Teams
Join Tacey and her special guest Dr. David Arrington as they discuss the keys to leading a remote team successfully. Timestamp: 08:39: 7 Deadly Sins …
Creating a Community of Customers Experience Champions
Join Tacey and Global Customer Experience Guru, Jason Bradshaw as they discuss the importance of creating an entire community of customer experience champions. Timestamp: 8:38: …
This Week Tacey Answers Listeners Questions
Join Tacey this week for episode 62 (which is pretty cool I am doing solo when I was born in 1962, lol) I am answering …
Customer Experience Through the Spoken Word!
Join Tacey And Roy Worley as they discuss the importance of the end user experience in the world of voice-over acting. Timestamp: 00:57: Roy’s Story …
Comedy as a Business is No Joke!
Join Tacey and her Special Guest Scott Edwards as they discuss how Scott led a chain of comedy clubs to success by putting the customer …